Overview
QuickFit4u sells access to hourly gym slots, not physical goods. This policy explains when you can cancel a booking for a refund, and how those refunds are paid out.
Cancelling a booking
- You can cancel a confirmed booking free of charge up to 2 hours before your booked slot's start time, directly from "Your Bookings" in the app.
- Cancellations made less than 2 hours before the slot starts are not eligible for a refund, since the gym has held that capacity for you and can no longer offer it to someone else on short notice.
- If you need to shift your slot to a different time rather than cancel outright, you can send the gym owner a rescheduling note from your booking — this is at the gym owner's discretion and doesn't guarantee a refund if declined.
How refunds are processed
- Eligible refunds are issued to your original payment method via Razorpay.
- Refunds are typically initiated within 24 hours of an eligible cancellation.
- Depending on your bank or payment method, the funds can take 5–7 business days to reflect in your account after we initiate the refund — this timing is set by your bank/card network, not by QuickFit4u.
- You'll receive an email confirmation once a refund is initiated.
No-shows and late arrival
If you don't check in during your booked slot and haven't cancelled in advance, the booking is treated as a no-show and is not refundable. If you're running late, use the in-app note to ask the gym owner to hold your slot — this is accepted or rejected at their discretion and isn't guaranteed.
If a gym cancels on you
In the rare case a gym owner cancels a confirmed booking (for example, due to an unexpected closure), you'll receive a full refund automatically, regardless of how close to the slot time this happens, and we'll notify you as soon as possible.
Delivery / shipping
QuickFit4u is a digital service — we don't ship any physical products. Your proof of booking (QR check-in code) is delivered instantly and electronically, both in the app and to your registered email address, as soon as your payment is confirmed. No physical shipping or delivery is involved.
Contact us
Questions about a specific booking, cancellation, or refund? See our Contact page — we're happy to help.